Frequently Asked Questions
How do I check in to work? ▼
Open the app and tap the Check In button on the Home screen or Attendance tab. Make sure your location is enabled. If your company uses face verification, you will be prompted to scan your face before check-in is confirmed.
How do I register my face for verification? ▼
Go to Attendance → Register Face. Read the consent information and tap I Consent. Follow the on-screen instructions to take your photo. Your face registration will be reviewed and approved by your admin before you can use face check-in.
How do I request leave? ▼
Go to the Leave tab and tap Request Leave. Select your leave type, start and end dates, and provide a reason. Submit the request and wait for admin approval. You will receive a notification when your request is reviewed.
How do I view my payslip? ▼
Go to the Payroll tab. You will see your payment history and payslips. Tap any payslip to view the details or download it.
How do I request a salary advance or credit? ▼
Go to the Credit tab and tap Request Credit. Enter the amount (minimum $5) and provide a reason. Your request will be reviewed by management and you will be notified of the decision.
How do I request overtime? ▼
Go to the Overtime tab and tap Request Overtime. Select the date, enter the number of hours, and provide a reason. Submit the request for admin approval.
How do I swap shifts with a colleague? ▼
Go to the Shifts tab and tap Request Swap. Select the colleague you want to swap with and your shift date. Your request will be sent to admin for approval.
I forgot my password. How do I reset it? ▼
On the login screen, tap Forgot Password? and enter your email address. You will receive a reset link by email. If you don't receive the email, check your spam folder or contact your company admin.
How do I delete my account? ▼
Go to Settings → Account → Delete Account. You will be asked to confirm twice. Once confirmed, your account will be deactivated immediately and permanently deleted within 30 days. If you change your mind, contact support before the 30 days are up.
The app is not letting me check in. What should I do? ▼
Check the following: (1) Make sure location permission is enabled for WorkLog360 in your phone Settings. (2) Make sure you are connected to the internet. (3) If face verification is required, make sure your face is registered and approved by your admin. (4) If the problem persists, contact support.
Account Deletion
You can delete your account at any time from within the app:
1
Open Settings
Tap the Settings tab in the app.
2
Go to Account
Tap Account → Delete Account.
3
Confirm
Confirm twice that you want to delete your account.
4
Done
Your account is deactivated immediately and all data is permanently deleted within 30 days.
To request deletion by email, contact support@getworklog360.com